Privacy Policy

What we collect

Account information. When you create an account we collect your name, email address, and a password (or, if you sign in with Google, the name and email Google shares with us). You can add a phone number on your Profile page. Builders also give us an organization name and support contact details.

Information about your home. The Service exists to hold a record of your house, so everything you enter is personal data about you and your property: the address, the systems and appliances with their brands and serial numbers, maintenance tasks and their history, projects and their costs, warranty dates, inventory, vendors, finances you choose to track, and notes. Documents and photos you upload (manuals, receipts, policies, inspection reports, pictures of rooms) are stored as files.

Information from a builder. If a builder hands you a home through Property Station, the builder enters the home's address, closing date, systems, finishes, shutoff locations, and documents before you claim it. When you claim the home that record moves to your account, and the builder can no longer see it. The builder keeps a record that the home was handed off.

Usage and technical data. Our servers log requests: the pages and API routes you load, the time, your IP address, and your browser's user agent string. We use these logs to keep the Service running, to find and fix errors, and to investigate abuse.

Product usage records. To learn which parts of the Service help people and where they get stuck, we record a small set of usage events in our own database: for example, that the pricing page was viewed, that a search found nothing, that an AI request was refused because credits ran out, that a subscription started, or that you chose a reason when cancelling. Each event stores what happened, when, your account and home ids, and your plan. It never stores the content involved: no names, addresses, file names, search words, questions to the assistant, AI answers, or notes. If you arrive from a link with campaign tags (for example from an ad), we remember the tag, the referring site's name, and the page you landed on until you sign up, then store them with your account. These records stay on our own systems; we do not send them to analytics or advertising companies. We do not run advertising or third-party analytics trackers on the Service. See the Cookie Settings page for the short list of cookies and browser storage we use.

Messages you send us. If you contact support or use the contact form, we keep the message and our reply.

How we use it

We use the information above to:

• Provide the Service: store your home record, schedule reminders, generate reports, and show it back to you.
• Send the notifications you turn on: maintenance due, overdue alerts, warranty expiry, weather alerts for your address, and, if you enable it, a weekly email digest.
• Operate the builder handoff: deliver claim invitations and connect a claimed home to its builder.
• Run the AI features described below, when you use them.
• Keep the Service secure, prevent abuse, and meet our legal obligations.
• Answer your questions and improve the Service based on how it is used.

AI features

Some features send information to an AI model to do their work: the Assistant answers questions about your home using your own records; Scan Receipt reads a receipt image you upload and suggests a title and notes; Photo Analysis, Design AI, and Shopping research work the same way on the content you give them.

For these features we send the relevant content (your question, the records needed to answer it, the image you uploaded) to Anthropic, whose Claude models power the text features, under Anthropic's commercial API terms. Design AI and AI inspiration images are made by image models: when you ask for a room design, the room photo you chose and your instructions go to OpenAI, or to KIE (which runs the same kind of image model) if OpenAI is not available; when you ask for a concept image, your description goes to KIE. We keep the finished picture in your account and do not keep the provider's copy. We do not use your content to train AI models, and we have not authorized these providers to do so. AI output is generated automatically and can be wrong; it is information to help you decide, not professional advice. See the Terms of Service for more on that.

Every plan includes a monthly AI allowance; paid plans include larger ones. If you move from a paid plan to the free plan, your AI use moves to the free plan's smaller allowance at the end of the paid term, and the AI inspiration images you already saved stay in Saved Ideas and in your rooms, where you can still view and organize them.

If you would rather not use AI features, do not use them; the rest of the Service works without them.

Who processes data for us

We use a small number of service providers to run Property Station. Each one processes data only to provide its service to us.

Providers that handle a request for us (AI models, email delivery, hosting) may keep their own logs of it for a limited period under their terms. Deleting your account does not reach those copies; they expire on each provider's schedule.

Sharing a home

You can give other people access to a home you manage. Each home has one primary owner. "Primary owner" and "co-owner" are access levels inside Property Station; they say nothing about who legally owns the property.

• Primary owner: manages everything, invites co-owners and shared members, changes their access, removes them, decides whether each shared member can view or download documents, and can transfer the primary owner role to a co-owner.
• Co-owner: views and manages the home's records, views and downloads its documents, sees its mortgage, insurance, and value records, and invites or removes shared members. A co-owner cannot remove the primary owner or another co-owner.
• Shared member: views the home (except mortgage, insurance, and value records, and documents unless allowed as described below), adds tasks, photos, equipment, documents, and other information, edits what they added, and completes tasks. A shared member cannot delete home records; they can ask an owner to remove something they added by mistake.

Documents and shared members. A shared member sees only the documents they added themselves, unless the primary owner turns on View documents for them. Download documents is a separate permission, off by default, that can be turned on only together with View documents; without it, Property Station does not offer that member a download of the home's documents, and a whole-home archive they download leaves the documents out. We check both permissions on our servers every time a document is opened or a link to it is created. A link already created keeps working until it expires, at most ten minutes later. Viewing is not copy protection: anyone who can view a document can still keep a copy of it, for example by saving or printing it from their browser or taking a screenshot.

Everyone with access to a home can see the names and email addresses of the others with access. An invitation goes to the email address you enter and works only for an account with that address. Anyone can leave a home they were invited to at any time, from Settings → Sharing.

What you add to someone else's home stays with that home. Records and files you add to a home you do not own belong to that home's record. If you leave, are removed, or delete your account, they stay for the home's remaining owners, without your name. Before you go, you can remove files you uploaded where your access allows it (a co-owner can delete them; a shared member can ask an owner to).

Sharing you control

• Share links. On a property page you can turn on a public share link. Anyone with the link can see the home's address, details, systems, and rooms, without signing in. It does not include documents, maintenance history, finances, inventory, photos, or contacts. Turn it off at any time and the link stops working.
• Builder handoff. Claiming a home from a builder transfers the builder's record to you.
• Builder teams. In the builder portal, members of the same organization can see the organization's homes, models, and communities, according to their role.
• Exports. You can download your data at any time from Settings → Data & Privacy: your account and everything you added, or a whole home with its files.

We may also disclose information when the law requires it, to protect the rights and safety of users or the public, or as part of a merger or sale of the business, in which case this policy continues to apply to the transferred data.

How long we keep it

We keep your account and your home record for as long as your account exists, because the record is the product. Uploaded files are kept until you delete them or delete your account. Server logs are kept for a limited period for security and debugging and then discarded. Product usage records are deleted after 13 months. Builders who leave a builder organization lose access immediately; their account is not deleted.

Deleting your account

You can delete your account yourself, in the app, under Settings → Data & Privacy → Delete account. You don't need to contact us.

1. Before you confirm, we show you which homes will be deleted, which stay with other people, and which of your files and records stay in homes shared with you, and we offer a download of your data. We check it's you: with your password, or with a one-time code sent to your email if you sign in with Google.
2. For 30 days after you confirm, your account is disabled: you are signed out everywhere and cannot sign in. We email you a link that cancels the deletion and restores everything as it was; you can ask for a new link at any time from the sign-in page. A paid subscription stops renewing during this time.
3. When the 30 days end, we delete from our live systems: your account and sign-in, your profile, settings, and notifications, your Design AI sessions and photo analyses, every home you own alone with all its records and files (including anything shared members added), and your uploaded files that no remaining home uses. Shared members of a home you own alone lose access to it; we tell them the date when you confirm.
4. Within 60 days after that, copies in our database backups are gone. Today our database backups are kept for about 7 days. Uploaded files are copied to a separate nightly file backup, where a deleted file is kept for 30 days and then removed.

If you are the primary owner of a home that has co-owners, you must first make one of them the primary owner, so the home stays with them. If you are a co-owner or shared member of someone else's home, your access ends and the home stays with its owners.

What we keep, and why:

• A record that your account was deleted — the request's id and its dates, with no email, name, or content — so we can show that a deletion happened.
• AI usage counts and costs, with your account id removed, to keep billing and abuse limits accurate. They hold no prompts or answers.
• Product usage records, with your account and home ids removed, until they are deleted after 13 months. They never held content.
• Security and administrator audit logs that name your account id, to investigate abuse and account takeover. These record actions, not your home's content.
• Payment records held by Stripe, if you ever paid, because tax and financial law require them. We cancel your subscription and ask Stripe to delete your customer profile.
• Records and files you added to homes other people own. They stay with those homes, without your name, as described under Sharing a home.

Deleting your account is different from moving to the free plan, which deletes nothing.

Your choices and rights

• Access and export. Your record is visible in the app, and Data Export downloads all of it.
• Correction. Edit anything in the app; your name and phone are on the Profile page.
• Deletion. Delete individual documents, tasks, and records in the app, and delete your whole account yourself under Settings → Data & Privacy (see Deleting your account above).
• Notifications. Every notification type has a toggle under Settings → Notifications.
• Sharing. Share links are off by default and can be turned off at any time. You choose who has access to a home, and you can leave a home shared with you at any time.

Depending on where you live you may have legal rights to access, correct, delete, or restrict the use of your personal information, or to object to certain processing. Email support@propertystation.com to exercise them; we will verify that the request comes from the account holder and respond within the time the law allows. We will not treat you differently for exercising a right.

Children

The Service is for adults. We do not knowingly collect personal information from anyone under 18. If you believe a child has created an account, tell us and we will delete it.

Security

Data is encrypted in transit and at rest. Each account's data is isolated by database access rules that are enforced on every query. Uploaded files are stored privately and served through short-lived links. The Security page describes our practices in more detail, and how to report a vulnerability.

Changes to this policy

When we change this policy we will update the date at the top. For changes that affect how we use your data in a meaningful way, we will also tell you in the app or by email before the change takes effect.

Contact

Property Station LLC support@propertystation.com

You can also use the contact page.